06 - Locations & Location Settings
06 - Locations & Location Settings
Locations and Locations Settings
In Hearo, a Location is a place, usually an individual’s home, where support services happen. Each Location is connected to a Company and shows up as its own entry in the system. In the next section, let’s review how to create a new location and what information is needed to do so.
From the Hearo Dashboard, click ‘Locations’. This will populate all of the locations that your company supports. Next, select ‘Add Location’ to add a new location to the system.
Once the new section appears, start at the top and fill out each field as you go down:
Upload Image: Add a photo of the home. This will show up on the dashboard.
Location Name: Use the name your company usually uses as a name or nickname for the home—this is what the RSP will see.
Home ID: You can skip this for now.
Time Zone: Choose the time zone where the home is located.
Location Type: From the options drop-down menu, select the option that best suits this location.
Company: Select your company name from the dropdown list.
After entering all the information, select ‘Add Location’ to finish adding the location to the system!
This location will now be visible on the Locations page.
Next, click on the location you just added, and select ‘Location Settings’ from the top right of the page to finalize entering the location information.
Like before, you will start at the top and fill out each field as you go down.
Location Name, will already be filled out, but you can change this if needed.
Address, enter the address of the location.
Date Installed, select the date that the service will begin at this location or another date associated with this location.
Home ID, you can skip this for now.
Time Zone, will already be filled in but can be changed if needed.
Company, will already be filled in and typically does not need to be changed.
User Access, please select the Users (RSPs, family, etc.) who should have access to this location’s information.
Primary User, select who the primary point of contact is for the person living at this location. Same with Secondary User.
Next, you will want to check ‘Track Uptime’. This will ensure the system tracks when the system and sensors go offline at the Location.
“Can Receive Calls” is typically checked to ensure the individual can receive calls from the RSP and other users on their App and/or Hearo Tablet.
“Enable Camera On Calls By Default” is typically left unchecked, as it automatically turns on the camera on the individual’s end when answering a call.
Moving onto the “Require provider to add a note to an emergency event?”, if you want to leave this section as it’s already checked, great! There is the option for ‘Don’t Require Note’ or ‘Require Note’ when an emergency event occurs. ‘Require Note’ or ‘Use the company default for requiring emergency notes’ are typically used.
In the “Screen Blank Start Time” and “Screen Blank End Time” sections, you can preprogram a time for the tablet screen to go into sleep mode automatically. The tablet can still be used during this time by tapping on the screen or pressing the lock button to wake up the tablet. This is optional and can be left blank for now.
Next, “Upload Images To Display When No Cameras Available”. Here, you can upload a photo or image to display on the individual’s end when no camera is available on a call. This is optional and does not need to be done to set up the location.
At the bottom of this page is a section to ‘add sensors’ and ‘add geofences’. How to do that will be covered in a separate section. It’s important to select ‘Update Location’ to save the information entered so far. This completes the process of creating a Location in the Hearo system!
Last updated