Hearo Documentation

Welcome to the official documentation for Hearo — a comprehensive remote-supports and healthcare monitoring platform that empowers individuals to live more independently.

New to Hearo? Start with the Getting Started guide to learn about the system and set up your Hub.

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Explore the Platform

Getting Started

System overview, unboxing, and Hub provisioning — everything you need to get up and running.

Dashboard

Manage locations, individuals, reminders, notifications, rules, and monitoring from the web.

Devices

Tablet, Pendant, Watch, Camera, and the full sensor suite — setup and usage guides.

Mobile App

Guides for Support Users and Individuals using the Hearo mobile application.

Professional Training

A 10-module training series covering every aspect of the Hearo platform.

Troubleshooting

Solutions for Hub connectivity, tablet issues, and browser configuration.

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Quick Links

For Administrators

• Login & Access — Sign in to the Dashboard

• Creating Users — Add staff and caregivers

• Managing Contacts — Set up Individual contacts

• Shift Management — Coordinate care schedules

• Rules Engine — Automate alerts with rules

For Support Staff

• Sending Notifications — Communicate with Individuals

• Reminders — Set up recurring and one-off reminders

• Monitor Tablet — Check device status

• Activity Logs — Review location activity

• Support Notes — Document care interactions

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The Hearo Ecosystem

Hub

The Hearo Hub is the central gateway that connects all sensors and devices in a location. It communicates via Z-Wave and relays data to the cloud.

Tablet

The Individual's primary interface — receives reminders, notifications, and provides two-way communication with caregivers.

Sensors

A growing library of Z-Wave sensors: door/window contacts, motion, temperature, moisture, fire detection, and more.

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Additional Resources

Device Management (SOTI)

Enroll and manage tablets at scale using SOTI MobiControl.

Network Requirements

Firewall rules, port requirements, and network configuration specs.

Need help? If you run into issues, check the Troubleshooting section or contact Hearo support.