Individual User Guide

Logging in to the Hearo Mobile App for an Individual

Here we detail the brief process of signing in as an Individual

1. Install the correct version of the app that matches the device you’re using.

2. Log in to the app using your staff or family credentials and press the Sign In button.

3. Select "An Individual Receiving Support" and press continue.

4. Select the Individual for whom you are logging in from the list that appears.