Camera
Camera Setup GuideAmcrest Settings After pairing the camera with the Amcrest App, check Motion Detection Settings Motion Detection should be on. If later the sensor is properly set up on the Dashboard and it's not showing activity in the Log, turn this off and then back on for a quick refresh.Both of these settings should be turned off.
After backing out of Motion Detection settings, double check the rest of these settings.There should not be a listed update here. If there is, click into this setting and update the firmware for the camera.Indicator Light should be turned off except for Doorbell Cameras if that is something you would like on for the Location.Push Notification and Push Notification Thumbnail should be left on.Sensor Screen
Name of Camera on Location Details Page and on Activity LogIP Address to connect to serverAMCREST_PASSWORD allows camera to populate footageAUTO_UPLOAD_MP4 turns off unnecessary data stream that's currently under constructionENABLE_MOTION_DETECTION allows the camera to act as a Motion SensorMOTION_DETECTED_PAYLOAD_CODE queries the server to populate motion captures on the Activity LogLocation Settings Page RTSP_TO_WEB_CAMERA_CONFIG value pulls camera info from server to populate on Activity Page for Live StreamThe Add button next to Sensors creates the camera sensor for the LocationRTSP_TO_WEB_CAMERA_CONFIG{
"cameras": [ { "id": "camera_1", "channel": 0, "name": "Camera 1", "serverPubNubChannel": "47521455f9e3c878b7cf10d5ae90cee9_mediamtx", "showInHome": false, "cameraServerType": "MEDIAMTX" }]}This is the name that will show for the Live Stream on the Dashboard Activity PageEach location will have a unique Channel ID that pulls footage from the server.This piece of code prevents the camera from showing up on the tablet screen. This is can be removed or changed to true for doorbell cameras if the individual wants to check and see who is at the door, but this should be left in for other cameras in order to not clutter the tablet's UI.EVERYTHING ELSE SHOULD NOT BE CHANGED/REMOVED AS IT CAN CRASH THE CAMERAS FOR THE LOCATION.Troubleshooting Problem Cameras First, check the Amcrest app to make sure the camera is online. Above is a camera that is not currently connected to Wi-Fi and is therefore offline.You should have a list of settings if the camera has an established connection.
If the camera is online but not showing as intended on the Dashboard, check the Unifi Site Manager. Find and open the correct network in the manager.Select Client Devices on the left vertical banner and scan for connected cameras.Once the offending camera has been found, verify that its IP Address matches that of the listing on the Dashboard.Click on the camera and then click the cog in the top right to check the settings. Make sure that the checkmark for Fixed IP Address is checked to make sure it doesn't change if disconnected. If you can't find the camera in the Unifi Site Manager, verify the Wi-Fi settings in the Amcrest app and check the saved network. It should show the Hub's network.
If it's still not connecting, try Rebooting the camera.IF NONE OF THIS SOLVES THE CAMERA CONNECTIVITY ISSUE, REACH OUT AND HEARO WILL SEND A REFRESH TO THE SERVER TO TRY AND GET IT BACK ONLINE. IF A CAMERA NEEDS TO BE COMPLETELY SET UP AGAIN, LET HEARO KNOW TO PUSH IT THROUGH INTO THE SERVER.
Camera Checklist with App
Troubleshooting Camera Connectivity Checklist What You'll Need:Access to the Amcrest AppVisual of the Camera Indicator Light1) Check Power1.Check that the camera is powered on.If off → make sure the power adapter is firmly seated and the outlet works.If it still won’t power on, try a different outlet.If the camera still won’t power on → escalate the ticket.2) Confirm the camera is on in the Amcrest app2.Open the Amcrest app and locate the camera. Make sure it appears online/reachable. Below is an image of a camera that is considered offline. A connected camera will list many other settings. 3) Check the Indicator Light3.Look at the indicator light on front of the camera.If the light is blinking green, escalate the ticket.
If not → continue.4) Verify Wi-Fi settings4.Verify the camera’s Wi-Fi is set for the Hub by tapping on Wi-Fi Settings (correct SSID & password).If not set or credentials are wrong → enter the correct credentials and save. Wait for the camera to reconnect, then continue.If correct → continue.5) Confirm IP address alignment5.Open Device Information in the Amcrest app (select the camera → Device Information) and note the camera’s IP address.If the IP address does not appear after 30 seconds, reload the Amcrest app and check again.6.Compare that IP to the one shown on the Dashboard on either the Location Details page or Location Settings page (see picture below).If the IPs do not match → escalate the ticket.If the IPs match → continue. 6) Recheck the live feed and recover7.Recheck the Live Feed on the Dashboard.If it works → ✅ Done.
If it doesn’t work → reboot the camera via the app (see below) or by power-cycling (unplug camera and leave for 15 seconds before plugging it back in).After the reboot, recheck the Live Feed.If the Live Feed is still not working after a few reboots, escalate the ticket.
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